Putting residents at the heart of every project
Our Resident Liaison Team helps to ensure clear communication, trust, and smoother access throughout your projects.
A Resident Liaison Officer (RLO) is essential for multidisciplinary projects because they act as the central point of communication between residents, contractors, consultants, and the project team.
The RLO helps manage the complexity created by overlapping activities and competing priorities by ensuring residents are kept informed about works schedules, potential disruptions, and safety measures. This proactive communication reduces confusion, complaints and resistance, allowing technical teams to focus on delivery.
Additionally, the RLO supports social value objectives by building trust with the community, addressing vulnerable resident needs, and ensuring works are carried out with sensitivity to local impacts. Their presence on-site allows real-time problem solving and helps maintain positive relationships throughout the project lifecycle.
