Resident Engagement
Our dedicated Resident Liaison Team helps improve resident engagement, ensuring clear communication, trust, and smoother access throughout your projects.
Putting residents at the heart of every project
Overview
A Resident Liaison Officer (RLO) is essential for multidisciplinary projects because they act as the central point of communication between residents, contractors, consultants, and the project team.
The RLO helps manage the complexity created by overlapping activities and competing priorities by ensuring residents are kept informed about works schedules, potential disruptions, and safety measures. This proactive communication reduces confusion, complaints and resistance, allowing technical teams to focus on delivery.
Additionally, the RLO supports social value objectives by building trust with the community, addressing vulnerable resident needs, and ensuring works are carried out with sensitivity to local impacts. Their presence on-site allows real-time problem solving and helps maintain positive relationships throughout the project lifecycle.
Our areas of expertise:
Fire risk assessments | Structural surveys | Fire strategy | FRAEW | EWS | Asbestos
Residents are clearly responding well to the way you communicate, the reassurance you provide
and the professional but approachable manner you bring to every visit.We’ve been so impressed with the engagement you’ve achieved that we’ve already reached out
to Frankham to support us with shaping our wider resident engagement strategy and upcoming resident
events across our high-rise blocks. The approach you’ve demonstrated is exactly the
standard we want to embed moving forward.
How can a Resident Liaison Officer Help Your Project?
As well as having a professional onsite focused on safety issues, the presence of a RLO during surveys guarantees efficient execution. This is particularly important where access to a targeted quantity of flats is critical to the success of the project.
By implementing a range of effective communication strategies, they can ensure residents are well-informed via personalised calls to schedule pre-work surveys, the timely dispatch of informative letters, in-home consultations to address concerns, anonymised feedback surveys and regular updates via calls and texts.
By engaging with residents honestly and wholeheartedly, a relationship of trust is created enhancing the reputation of the client organisation and enabling the professionals undertaking your work to complete their work on time and on budget.
The RLO can bring clear communication, team collaboration, trust and 100% access. Your team may be friendly and professional, but they do not always have the time to put their full efforts into clear resident communication.
Strengthen your resident engagement approach
If you’d like advice on strengthening your resident engagement approach and how your organisation can grow, improve outcomes, and build stronger relationships please get in touch. I’ll be happy to support you in creating strategies that put residents first.
