Business Support Manager
This role is aimed at an excellent all-rounder with exemplary communication skills across all levels. The role is varied and challenging; you will need to be able to keep a cool head when working under pressure. You must have a pro-active approach and be willing to work using your own initiative as well as ability to manage your own time/tasks.Key Responsibilities
- Responsible for day-to-day customer management, effective planning, co-ordination, and financial control of key client accounts under direction of the Director of Building Safety.
- Assist the Director of Building Safety ensuring that all deadlines and KPIs are met.
- Establishing and building effective working relationships with clients, suppliers, and other partners.
- Provide effective communication and key project support to the Director of Building Safety.
- Be involved from bid/proposal stage and project inception with all new projects and client relationship management.
- Play an active role in the planning, mobilisation and ‘go live’ stage of each project.
- Maintain project management sheets and project coordination activities.
- Attend client meetings where required and provide an update on live projects with regards to scheduled works and capacity etc (travel to client meetings will be required).
- Supporting the Director of Building Safety with ad hoc business requirements.
Essential Qualifications and Experience
- This role requires a minimum of 3 years’ experience in a similar role.
- Experience with client management and senior management support is essential.
- Good general education is essential, ideally to degree level.
- Strong knowledge of Microsoft Office applications including Outlook, Word, and Excel as a must.
- Strong knowledge of finance and accounting software and processes.
- Further education around construction is desirable but further training/CPD within post is negotiable.
- Excellent verbal and written communication skills, competent spelling, and grammar.
- Strong knowledge of numeracy and computer literate. (Outlook, Excel, and Word must).
- Self-motivated.
- Experience within a busy office/admin environment is essential to the role.
- Excellent organisational & time management skills.
- A professional manner.
- Good all-rounder with ability to work well under pressure.
- Background knowledge of compliance and risk management preferred but not essential.
- Good eye for detail and scrutinising of multiple sets of information.
- Flexible, reliable, and hardworking.
- Excellent timekeeping and attendance record.
Benefits & Initiatives
Frankham offer excellent benefits and initiatives, including:
- Incentive Scheme.
- Car Benefit Scheme.
- Work From Home.
- Health Insurance – cash plan.
- Flexible working scheme.
- Long service award.
- Frankham Friday.
- Cycle-to-work scheme.
- Life assurance.
- Annual leave inc. sell, buy & carry-over.
- Annual season ticket loan.
- Generous maternity & paternity pay.
- Employee introduction awards.
- Professional qualification support.
